A Case for Keeping it Simple
LISTEN...
Not every renovation / retrofit will need major changes. And for the sake of your client's budget, be realistic with those changes.
- Consult on the Job - Talk to the client about what's wrong. What do they want to change? What problems do they see? Set a time for a thorough visual inspection based on their concerns. Charge for the consult, report and inspection.
- Qualify the Job - What's the budget for the work? Have they thought about this? If they have no idea, be ready with some ball park estimates based on minor, mid-level and major jobs.
- Inspect the Job - It is HIGHLY recommended to bring on a professional home and property inspector when engaging in renovation and retrofit work. Their expertise and reporting can be an excellent addition to your services.
- Advocate for Moderation - If the building could be improved with moderate energy efficiency upgrades, then recommend this. Consult with your client on affordable measures that will see noticeable improvements for energy use - attic insulation, exterior continuous insulation and window replacements.
- Create a Standard Checklist for Yourself - For your consult, your visual inspection and your work report, create a simple template that you can use on every job. Keep track of how long the checklist takes to fill out per job and work towards standardizing fees.
- Underpromise and Over Deliver - Do a job that paves the way for word-of-mouth references. Be a client service expert on top of your renovation skills.